AHCA/NCAL 2022 Quality Summit, Registration & Hotels

Support Information

Is the AHCA/NCAL 2022 Quality Summit being held in person or virtually this year?

The AHCA/NCAL 2022 Quality Summit conference w‚Äčill be held in-person at the Gaylord Palms Resort & Convention Center in Kissimmee, FL over the dates of May 16-18, 2022. Register online to participate in the conference. Early registration ends on May 5, 2022.

What is the COVID-19 Health and Safety Protocol for the conference?

AHCA/NCAL and the Gaylord Palms Resort & Convention Center aim to follow Osceola County (FL) and state government mandates and recommendations, as well as guidance from the Centers for Disease Control (CDC) and other federal agencies as it relates to COVID-19, for meetings and special events. Based on Osceola County (FL) and Gaylord Palms Resort & Convention Center health and safety standards, AHCA/NCAL will require all registered attendees to wear a facial covering/ mask when entering, exiting, or moving throughout indoor, public common areas, including indoor meeting and event spaces, as well as always maintain a physical distance of 6’ while participating in AHCA/NCAL events. Additionally, the association requires that anyone who has experienced COVID-19 symptoms, tested positive for COVID-19, or been exposed to a COVID-19 positive individual within the last 14 days prior to attending convention should stay home to avoid the risk of infecting others.

AHCA/NCAL exhorts all attendees to wash their hands frequently for at least 20 seconds throughout their time at convention and follow any directional signage to walk with the flow of traffic in specified indoor, public common areas. Despite these requirements, AHCA/NCAL acknowledges due to meeting space design, room configuration, attendance and attendee behavior, physical distancing may not always be maintained. Furthermore, because AHCA/NCAL and the Gaylord Palms Resort & Convention Center do not control the behavior of meeting attendees, neither party assumes any responsibility with respect to potential exposure to COVID-19. To participate in the AHCA/NCAL 2022 Quality Summit, we require that all attendees provide the following acknowledgment, release, and informed consent. In addition, we require all attendees adhere to any additional federal, state, or local health and safety standards, as well as any health and safety standards by the Gaylord Palms Resort & Convention Center, that may be implemented after you register, up to and through the end of the conference.

What is the cancellation and refund policy?

Cancellations & Refunds for Registration will be accepted until May 5, 2022 with a full refund less a $75 processing fee.

Registration Cancellations received after May 5, 2022 will not be refunded.

No-shows will not receive a refund. All substitutions and cancellation requests must be submitted in writing via the AHCA/NCAL QS Registration & Hotel Support Center or via Fax: (415) 293-4743. Refunds will be processed within one week of request. AHCA/NCAL is not responsible for airfare, hotel, or other costs incurred by participants in the event of program or registration cancellation.

How do I register as a Sponsor?

Sponsor Registration is now open. A welcome letter with login instructions was emailed to all booth contacts, if you have not received the welcome letter, please contact us through our email contact form.

I have other registration questions.

Send us an email through our email contact form.

Important Housing Dates and Deadlines

Housing Opening Dates:.

  • Tuesday, January 18, 2022 - Attendee housing opens
  • Tuesday, January 18, 2022 - Sponsor housing opens
  • Tuesday, January 18, 2022 - Speaker housing opens

Deadline Dates:.

  • Friday, April 15, 2022 - Deadline to cancel reservations without penalty
  • Thursday, May 5, 2022 - Last day to make, change, or cancel a reservation through AHCA/NCAL QS Housing
  • Monday, May 9, 2022 – Contact your hotel directly to change or cancel your reservation

Where can I find hotel details?

Locate the details for the Gaylord Palms Resort & Convention Center on the AHCA/NCAL Quality Summit Registration & Hotel website.

How can I request a suite?

Before contacting AHCA/NCAL QS Housing to request a suite, we recommend that you make a room reservation first.

To request a suite, send us a message. Complete the required fields, and provide responses to the following:

  1. If you have a room reservation that you’d like upgraded to a suite, please provide the name that the reservation is booked under and/or the confirmation number.
  2. Is the suite for sleeping, meetings, hospitality functions, or any combination of these?
  3. Does the bedroom need to be separate from the sitting area?
  4. How many adults and children will occupy the suite, and how many beds are needed?
  5. Let us know which hotel(s) you will consider in order of preference.
  6. What is the desired price range of the suite?
  7. Anything else we should know?

A member of the AHCA/NCAL QS Housing team will contact you to follow up.

How can I check the status of a waitlist?

Check the status of a waitlist by sending us a message or calling the AHCA/NCAL Quality Summit Registration & Housing Contact Center at 866.227.1876 (Toll-Free U.S. & Canada) or +1.415.268.2098 (all other countries) Monday - Friday, 9 a.m. - 9 p.m. (Eastern Time) / 6 a.m. - 6 p.m. (Pacific Time).

I have other general hotel reservation questions.

Send us an email through our email contact form.