Official Registration
Registration Support Center

How will I access the virtual meeting? What is my login and password?

The virtual meeting is available at www.ADA2021.org beginning on June 22nd.

Attendees will need to use the Registration Confirmation Number and the Last Name used to register with to Login.

Last Name: Please note that it is case sensitive and can include any special characters used when you registered.

Registration Confirmation Number: This can be found in the registration confirmation (starts with an R followed by 7 digits).

As a reminder:

Login information is not available for sharing; each attendee must be registered separately to access the virtual meeting.

All sessions will be pre-recorded and will be released during the originally scheduled times based on U.S. Eastern Time and will be available after that to view at any time, until September 29, 2021. During the scheduled session times you’ll be able to chat with fellow attendees using the Chat box and also ask questions of the speakers using the Q&A box.

In addition, all registered attendees will receive unlimited access to all virtual content until September 29, 2021.

How can I get a copy of my registration confirmation which shows my Registration Confirmation Number?

You may log back into the registration site to access your confirmation and resend it to any email of your choice.

- Log in to the registration site either as a Member or Non-Member.
- Hint: if you are not able to access your registration using the Members tab, select the Not a Member tab and enter your email address.
- Upon login you will arrive at the Event Dashboard.
- Select the View Confirmation button.
- Enter the email address of your choice at the top of the page and click the Send button.

I need technical support with the Virtual Meeting web site

For technical support with the Virtual Meeting web site, go to the Scientific Sessions web page to view the Virtual Event Guide - FAQ's .

- There is also a Technical Support link on the login page of the Virtual Meeting web site.

Where can I find more details about all the components of the virtual meeting?

Details about all the components of the virtual meeting can be found on the Scientific Sessions web page and on the Virtual Event Guide - FAQ's .

- The Virtual Event Guide - FAQ's contains information on site access, the Itinerary Planner, viewing the sessions and Abstracts/ePosters, networking with attendees, ADA Meeting News, the Mobile App, claiming Continuing Education credits, and more.

How do I claim Continuing Education credits?

Certificates of continuing education are provided to registered attendees based upon completion of the online evaluation. The link to the online evaluation will be emailed to participants (see below for details).

The continuing education evaluation system will be available through October 4, 2021.

For international attendees, a Certificate of Attendance will be available for download from the continuing education evaluation system.

For more information, visit the virtual meeting site’s homepage. Select Claim CE from the Sessions tab in the top navigation menu. Or you can find the information on the Scientific Sessions website.

If you have any questions regarding Continuing Education, please contact: professionaleducation@diabetes.org.

What is the cancellation policy?

Name changes, substitutions and transfers are not permitted. The deadline for cancellation requests was May 13, 2021. There are no refunds available after May 13, 2021.

ADA Research Foundation donations and Membership Fees are also non-refundable.

I'm a student, resident, or fellow. How do I receive the discounted registration rate?

Students, Residents and Fellows must submit proof of status attesting to current enrollment as a student, employment as a resident or appointment as a fellow to receive discounted registration fees.

One of the following must be submitted:

* Student/Resident ID that has an expiration date. If your Student/Resident ID does not have an expiration date on it, you may send it along with a copy of your transcript or letter of acceptance from your educational institution or Resident program.

OR

* A dated letter from your institution on letterhead, signed by an advisor or department head showing that you are currently enrolled as a student, employed as a resident, or have a fellowship.

To request the discounted registration fee please submit your proof of status to adasupport@cmrus.com or fax to (415) 293-4073. Upon receipt and verification of your proof of status you will be sent an Invitation Code via email to register.

How can I register as Press/Media?

Credentialed members of the media may submit a request for complimentary registration. Media registration is limited to 2 individuals per outlet. Registration applications can be submitted to the ADA in early 2021 once the media policies and registration form are posted in early 2021. If you have any questions, please send an email to SciSessionsPress@diabetes.org.

How do I register a group?

Group Registration is no longer available. Please go to the registration site to register each attendee individually for the meeting. If you have questions regarding an officially contracted group you already registered, please contact adagroups@cmrus.com

Contact us with other general questions.

Send us an email through our email contact form.